JDSU OTDR false live signal detection problem
The possible fix:
to re-load the firmware twice
to downgrad to an earlier software then upgraded to the latest available version
for the current and earlier software releases, please visit: https://4k.updatemyunit.net/
the instructional video on how to perform this procedure via USB: https://www.youtube.com/watch?v=MkqXl8Sz35M
Viavi OTDR info required for service
the serial number
the serial number of the mainframe by look under the settings menu and system info, or unscrew and take off OTDR module and sticker is behind mainframe
MTS4000 Software Upgrade Instructions:
Visit https://4kv2.updatemyunit.net/
Click on the flag icon to download from that regional server
Download the exe file to your PC
Once download completes, double click on file and select the USB drive and hit OK to uncompact files to USB
Installation Instructions:
Software can be deployed directly to instruments via StrataSync
Upgrade via StrataSync:
Upgrade from instrument (require an Internet connection):
Press HOME and then CONNECTIVITY
Set Address Type to ‘VIAVI Server’
Press SOFTWARE UPGRADE and then UPGRADE VIA ETHERNET
Press CONTINUE when prompted
Once the versions display on the right side of the screen press CONFIRM THIS CHOICE
Upgrade from USB stick:
Place the USB on the SmartOTDR, T-BERD/MTS-2000, T-BERD/MTS-4000V2 mainframe
Press HOME and then CONNECTIVITY
Press UPGRADE and then UPGRADE FROM USB
Press Confirm when prompted
Once the USB versions display on the right side of the screen press CONFIRM THIS CHOICE